Sale Policy
- The company is not responsible for any damage or breakage to product once sold. Hence we request our customers to kindly check the product before buying.
- Kindly check the gross weight of article before purchase or sale, as company will not take any responsibility for the weight difference post billing.
Exchange & Buy Back Policy
- Original invoice is needed for any transaction related to your product.
- Hallmarked or old jewellery will be purchased as per the prevailing purchase rate.
- If the product is returned within 15 days of purchase without any damage or breakage or tarnish, we will exchange only once without any charges and if it is damaged it will be treated as old gold.
- Exchange value of precious gem stones is 75% of the bill amount, provided not broken or damaged.
- Diamond jewellery returns will be as follows:
⁃90% of prevailing Diamond value rates.
⁃100% of prevailing purchase rate of gold. - Diamond jewellery exchange will be as follows:
⁃100% of prevailing Diamond value rates.
⁃100% of prevailing purchase rate of gold. - Gold Jewellery Exchange / Buy Back will be as follows:
⁃100% of the prevailing purchase gold rate. - No Buy Back on Semi Precious stone & Kundan-Jadau Jewellery.
- Polki Diamond Jewellery, Exchange 80% & Buyback 70%
- Silver Buyback/Exchange is as per purity and the prevailing purchase rate of silver.
- We do not provide Exchange/Buyback on silver idols & coins of god’s and goddesses.
General Policy
- On Buyback the mode of payment will through cheque only.
- The customer agrees to receive Promotional & Transactional message through Email, SMS & WhatsApp from Raj Jewellers Legacy.
- Raj Jewellers Legacy is entitled & authorised to alter it’s Terms And Conditions from time to time.
- The purchase if done by cheque, the delivery of the product will be made once the payment is cleared with Raj Jewellers Legacy’s Bank Account.
- Any disputes are subject to LUCKNOW JURISDICTION.